1. fellame.com gives top priority to the privacy of its users. This implies: We are committed to ensuring the complete confidentiality and privacy of your data. This is especially true of partners and third parties. fellame.com, however, does not accept any responsibility for third parties. We protect your rights of privacy on systems and the Site. However, we are not responsible for any or unlawful breach of your personal and confidential information made by third parties who are beyond our jurisdiction, like advertisers. 
  2. fellame.com collects, stores and processes your private information as per the guidelines and the contract with the customer or the service provider. Data about products that the user has put into the shopping cart is fully confidential. The, address and order data is collected and processed for our own marketing. We can use, unknown user profiles for internal market research purposes and to improve our range of products and services. Personal information means any information that the user of fellame.com gives us and that can be used to identify an individual like (first and last name, address, fixed and mobile phone number). Our website is secured using SSL encryption against loss of data. 
  3. This website collects data for optimization purposes. This data is used in order to create user profiles under a hidden name. We can also use cookies for this. This data is strictly confidential. 
  4.  If you do not wish to give your data for advertisement purposes at any time, you can do so by sending an email to unsubcribe@Fellame.com. You can also unsubscribe at any time by using your “My Account” page.
  5. As a fellame.com member, you are entitled to invite other persons for taking up membership of fellame.com. Please note that you can only invite genuine people who are known to you. Please be advised that the recommended person will get an invitation using your reference only. 
  6. You are fully entitled to receive free information about your stored data at any time and also edit, lock or delete this data. If you have any questions, suggestions or wishes, kindly contact us under contact@fellame.com. You are welcome to edit your personal information in your “My Account” page.
  7.  Our website currently uses plugins of the social network Facebook, & Twitter which are operated by their respective entities. Kindly read their Privacy Policies for more information on how they protect your private information. If you wish to prevent these parties from collecting private information about your visit to fellame.com, log out before visiting our website.
  8. Policy changes.

 We have the full right to change the terms of use and this Privacy policy, at any time. Any changes in the policy will be immediately intimated to you and you need to be aware of it. Unless stated, our current Privacy policy is applicable to all information that we have about you and your account.

Returns policy

We at fellame.COM believe in providing our customers with the latest fashion at the world-class quality and cost-effective prices. If you are not comfortable with the fit, colour or design simply return the product within 15 working days of delivery.

For returning/exchanging a product, log on to your fellame.COM account. Email us at.

The Return process – Online Return/Exchange—You can return or exchange a product online at fellame.COM by following the below steps.

Log in to the ‘My Account’ section at fellame.COM.

Select the item that needs to be returned/exchanged

Follow the steps and fill in the required information for completing the process. 

Need to return – Few points to remember

Returns/exchange request requirements to be processed within 15 days of the delivery of the product

Please fill the returns form for faster processing of refunds

All returned products must be unused and unwashed for hygiene reasons and returned with original packaging and tags in place. Items without tags will not be processed and accepted. 

Shipping Charges will be non-refundable.

In case you receive a damaged or a defective product, the company should be notified within 24 hours of receipt. We might request you to share a pic at 

If you decide to ship the products by yourself, they should be dispatched within two days after the return request is raised. 

Any returned item which we receive and does not satisfy the above-mentioned conditions will not be accepted and will be returned to the customer at their expense. There will be no money reimbursed. 

Please ensure that the returned items are packed securely to prevent any loss or damage during shipping. For sending any shipment by yourself, please use a good courier service.

In case of orders where pick-up is not applicable, customers can self-ship the items to fellame.COM. 

Product categories which cannot be returned- These product categories fall under “No Return/Exchange” unless there is a damage/quality issue at the time of delivery from our side. 

Sleepwear

Lingerie

Swimwear

Accessories

Beauty products

Socks

How to return?

If you wish to return the product from your address: Please check our storage facility. Our reverse pick-up facility is currently available only in select places, which have courier facilities.

Self-shipping: If your pin code is not serviced by our logistics partner, you have to send the product(s) back to our Returns Department. For all returns, you will be given INR 100 as a rebate for your shipping costs. Please note that it is subjected to your goods being inspected and quality checked on receipt.

Shipping Address for self-ship product/s:-

  •  fellame 
  •  Office No. 1 Emerald Apartment, Oriental Bank Lane, Opposite KFC, Baner Road, Baner, Pune, Maharashtra 411045

Return Form is a very easy-to-fill form that allows you to return the received shipment to fellame.COM. The Return Form is given in the shipment parcel along with your order. If you have misplaced the return form, click on this link for printing a new one. Do mention the order details & complete shipping address on the packet. 

Refund – The customer can choose to get their refund in the following ways:

For COD orders, the money will be directly refunded into their accounts, via bank transfer. 

For online orders, money is directly paid back to the credit card/debit card. 

A Coupon Code of the refund value in your fellame.COM account, which can be redeemed against any purchase. You may check the issued Coupon Code under the ‘Coupons’ section, by clicking on ‘My Account’ at fellame.COM.

Terms & Conditions

This Return Policy applies to all items (with the exception of lingerie, sleepwear, swimwear, beachwear, accessories, beauty, socks and free items) purchased directly from fellame.COM. The policy is subject to change. Hence, please visit our website WWW.fellame.COM for the latest policy.

 Shipping Policy

We at fellame know how important it is to receive your purchased products in the finest condition and on time. So we are connected to couriers to deliver your products to you as early as possible.

Generally, the product is delivered to you in within three to five workings days after it has been dispatched from our warehouse.

We have a policy of free shipping also, which should be of certain minimum order value. A Non-Refundable charge of Rs. 149/- will be applied to all orders below Rs. 1199/-

We will refund the whole amount including delivery charges, in case there is cancellation or the shipment gets lost in the transit. 

 Cancellation Policy

fellame.com reserves the right to cancel any order without any explanation for doing so, as per the circumstances where the requirement could not be met. We will ensure that we will communicate the cancellation of an order or any applicable refund will be made in a reasonable time.

 Cash On Delivery Policy

As per the Cash on Delivery policy:

To utilize Cash on Delivery Service, all items in the cart should be applicable for Cash on Delivery.

Cash on Delivery is applicable on a minimum sale Rs. 0 and maximum sale of Rs. 50,000 only.

For Cash on Delivery, the pin code of the destination address should be in the serviceable area. Or else, an online payment mode needs to be used.

At the time of delivery, first, you need to make the payment and then open the delivery box.

Credit/debit cards are strictly not allowed in Cash on Delivery.

 Promo Codes/Coupons

Multiple offers cannot be clubbed together using the Promo Code.

fellame.com reserves the right to cancel any promotional ‘Promo Code’ and the transactions in which they are used. 

Cashback amount is subject to change at the sole discretion fellame.com.

 For Queries/Comments

Send us your questions or comments.