Returns policy

7-DAY RETURNS

  • Items purchased from us are eligible for return/exchange, if returned within 7 days of delivery.
  • Exchange/Return is not applicable in case of customized products.
  • There is no exchange with another product or colour.
  • The process of exchange may take upto 10-15 days to complete.

 

RETURNS & EXCHANGES

  • We charged Rs 150 extra to return or exchange the product for return pick up and redelivery process. It’s on us! We want your experience to be smooth.

 

RETURNS/EXCHANGE POLICY

  • Customers can raise a return request within 7 days after an order has been delivered by mailing us at 
  • Once your return request is verified by our support team reverse pickup will be initiated from our end.
  • Exchange is subject to product availability.
  • If you have received a defective product, send us images at  and we will get back to you. Once they are verified by our support team the refund/exchange will be provided.
  • Bulk and customize order return policy is not applicable
  • Any refund will be processed into your bank account or your Fellame Wallet.

Note: Refund to your Bank account will take upto 7-10 days. 
Refund to your Fellame Wallet will be done within 24 hours. 

  • In the interests of hygiene, we may refuse returns where it’s obvious that the item has been worn, washed, or soiled.
  • If the reverse pick up service to your address Pincode is not available we would ask you to process the Self-Shipping / Self Courier to return us the product.

 

SELF SHIP PROCESS

  • Please pack the items securely to prevent any loss or damage during transit. All items must be in unused condition with all original tags attached and packaging intact.
  • You can courier the product(s) to the address mentioned below:
    Fellame Fashion: 1083, Tumma Corner, Bhadrawati Peth Chowk, Near Sai Temple, Solapur – 413005

 

TERMS & CONDITION FOR REFUND

  • Any refund will be processed into your bank account or your Fellame Wallet.

Note: Refund to your Bank account will take upto 7-10 days. 
Refund to your Fellame Wallet will be done within 24 hours. 

  • We update our customers via email once we initiate the refund procedure.
  • If a cancellation is required after the product is shipped, we will provide a bank refund upon request, after the package reaches back to us.
  • Defective/ Damaged in transit – Once confirmed by the Customer Care Team the refund will be provided.
  • Wrong/ Missing products – We can either ship out the product(s) (if available in stock at the time) or a refund.